Please read the Service Notes at the bottom of this description before placing your order.
• This service is for standard clasps only (currently only silver plated clasps are available). For another material (e.g. Sterling Silver or bronze or gold plated clasps), please complete the form on our repairs page. All prices include the use of calottes and links where necessary.
We have small and large lobster clasps available for fixing your items plus decorative toggle clasps containing pretty patterns and magnetic clasps which make the issue of fiddly lobster clasps, bolt rings and toggle clasps a thing of the past!
Toggle 1: A standard heart and toggle clasp
Toggle 2: A slightly wider heart clasp for easier use
Toggle 3: A slightly larger heart with a longer toggle featuring a small heart shape in the centre of the toggle bar
Toggle 4: A circular clasp with a long toggle bar
Clasp 5: A standard lobster clasp (not photographed)
Clasp 6: A small lobster clasp – these are ideal for longer necklaces which fit over your head, meaning the clasp doesn’t need to be used (not photographed)
• At the checkout, you will be required to pay for postage to cover the cost of delivery for posting your item back to you in a material organza bag and protective bubble wrap envelope
• Upon ordering this service, you will receive an email containing Her Next Smile’s P.O. Box postal details for sending your item to. This will incur the cost of an envelope and stamp
• Securely package the item when posting it so no damage occurs during its journey to us. Bubble wrap is perfect for delicate items. We advise you post the item via recorded delivery so you can obtain proof when it is delivered to us, although this isn’t essential as we will contact you to confirm when we receive the item. We cannot be held responsible for any losses or damages in the post so please understand that sending items for repair is undertaken at the customers own risk.
Please note that after receiving an item, it may turn out that we cannot actually fix it. In this instance, we will contact you immediately via your preferred contact method, your payment will be refunded and your item will be returned to you. Otherwise, we may be able to suggest modifications that could be made to improve the look of your item.