Jewellery Repairs

Before taking your jewellery to an expensive repairs shop or high street jewellers, why not see if we can help? We may need some details in order to give you a precise quote, but standard prices are as follows:

Links/ Clasp Replacement

from £2.99

Lobster clasps:

Silver or gold plated, priced from £2.99

Decorative clasps:

Various toggle clasps, priced from £3.49

Have your old clasps replaced with lobster or toggle fasteners with HNS.

Jewellery Re-Stringing

from £5.49

Bracelet Repairs:

Elastic or cord bracelet – £5.49*

Necklace Repairs:

Elastic or cord necklace – £7.49*

Choose between mono-filament cord or elastic for your favourite jewellery.

Earring Hook Replacement

from £2.99

One Pair:

Standard silver plated hooks – £2.99

Two Pairs:

Standard silver plated hooks – £3.99

Do you love your earrings but hate the hooks? Have them replaced with HNS!

SERVICE NOTES

• Within 12 hours of ordering a service you will receive an email containing our postage details. We recommend to package your jewellery item(s) in bubble wrap and send them with recorded delivery so you can contact the post office if we do not receive the item.

• We cannot guarantee postage times but will complete all orders within 24 hours of arrival and post your item back to you within a maximum of 72 hours. Please click here for expected delivery times and costs.

• You will be charged postage at the checkout to cover the cost of us posting your item back to you in a protective bubble wrap envelope.

• We can order specific links, beads, charms and other pieces if necessary – just let us know the issue in the form below and include a photo if possible. We will  send a quote to your email address within a maximum of 12 hours.

NEED SOMETHING ELSE FIXING?

Let us know!

Please securely package the item when posting it so no damage occurs during its journey to us. Bubble wrap is perfect for delicate items. We advise that you send the item to us via recorded delivery so that you can obtain proof when we receive it, although this isn’t essential. When we receive the item, we will contact you to confirm this and to also confirm that we can repair it for the quoted price.

We cannot be held responsible for any losses or damages in the post so please understand that sending items for repair is undertaken at your own risk.

Please note that after receiving an item, it may turn out that we cannot actually fix it. In this instance, we will contact you immediately via your preferred contact method, your payment will be refunded and your item will be returned to you. Otherwise, we may be able to suggest modifications that could be made to improve the look of your item.