You can find our frequently asked questions below. If you have a question that has not been answered, please contact us here.

Creating an Account

Q: Do I have to create an account to buy from you?

A: No, you do not need an account to buy from our store.


Postage Details

Q: Are there any hidden fees?

A: No. We have no hidden charges and you will be able to choose your postage option before reaching the payment page. You can also view postage options and fees here.


Your Shopping Cart

Q: How long will items stay in my cart?

A: HNS works on a first come, first serve policy and items will stay in your shopping basket for a maximum of one hour before being returned to the shop to give others a chance to buy them.


Competition Entries

Q: What details do you require from competition entrants?

A: All we request is your name and email address. We don’t want to collect and store lists of addresses and phone numbers and we never will. Plus, if entrants move house before the prize is drawn, the winners prize could end up being sent to the new tenants of their old home and that doesn’t seem fair, does it?!


Q: How do you choose competition winners?

A: All entrants are included in a numbered spreadsheet list and we use a random number generator website to choose between the amount of entrants, with the generated numbers corresponding to the numbers in the spreadsheet.


Q: I won! How long do I have to claim my prize?

A: We give a maximum of 4 weeks after a competition closing date for you to respond to our email before we will post your prize or send your coupon code. After this time, you will receive a follow-up email to notify you that the competition prize winner(s) will be redrawn, giving someone else a chance to respond.


Using Coupon Codes

Q: Are there any rules for using my coupon code received for creating an account?

A: Create an account with HNS to get 30% off your first order. You will receive an email within 7 days of creating your account containing a unique coupon code to be used at checkout.

Coupon rules:
• The coupon code can only be used once and will expire 2 months after it has been emailed to you
• There is no minimum spend when using your code, but the maximum spend is £30, meaning you can save up to £9 on your order
• The coupon code cannot be used in conjunction with any other discounts available at the time of use.

We hope you enjoy shopping with us!